DELIVERY & RETURNS

AUSTRALIA

Free standard shipping within Australia for orders over $100.

$10 Express Post 

Free express post offered on purchases over $500.

INTERNATIONAL

$40 Flat Rate for all International purchases (exc. shipping duties and taxes)

3 HOUR & SAME DAY DELIVERY

Same Day Delivery via Rendr is available to selected Melbourne Metro postcodes

Delivery fees are calculated at checkout based on your location.

Order by 10am AEST Monday-Friday for same day delivery. Orders placed after 10 am AEST will be sent next day.

Orders placed before 10 am AEST are dispatched the same day, while orders placed after this cut off will be dispatched the following business day.

Please note, dispatch operates Monday–Friday only. Orders placed on weekends or Victorian public holidays will be processed and shipped on the next business day.

DELIVERY TIME

Express Shipping — Please Allow 1-2 business days for delivery to Australia metro area.

Standard Shipping (Metro) — Please allow 3-4 business days for standard delivery in metro and major cities.

Standard Delivery (Regional) — Please allow 4-5 business days for standard delivery regional areas.

REFUSED SHIPMENTS

If you refuse a shipment from Lana Wilkinson you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Lana Wilkinson. This amount will be deducted from your merchandise before refunding the order total.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your order.

Address confirmation is given on the review & purchase page in the checkout section of the site. If the error is not noticed until after your order is finalised, please contact us immediately, and we will endeavour to have your address amended prior to dispatch.

If something isn't quite right, we are happy to offer a refund, credit or exchange in accordance with this Returns Policy. Please note that the online return request option expires after 14 days.

Sale items or purchases made during promotional sales can be exchanged, or returned for a store credit note (excluding final sale).

Final sale or Warehouse Sale items are not eligible for a refund, store credit or exchange.

A return request must be made within 14 days of purchase.

Returns must be received within 7 days of a return request being lodged.

Items must be returned in their original condition with all tags attached.

Please try your Lana Wilkinson shoes on a carpeted surface as you will not be able to return items that are damaged or scratched on the sole of the shoe.

Return Shipping costs are payable by the customer.

We recommend obtaining a tracking number as proof of shipment in the unfortunate event that a parcel is lost in transit. Lana Wilkinson will not be responsible for any returns which are lost, damaged or delayed in transit. If the item is faulty, Lana Wilkinson will offer to repair/replace or refund the value of the item plus delivery charges.

Refunds will be returned to you in the manner you paid for the item (debit or credit card). Any items purchased using an Lana Wilkinson Credit or Voucher, will be returned as an Lana Wilkinson Credit.

Every endeavour is made to ensure returns are processed within 10 business day of receiving your return. You will receive an email confirmation at the time your return is received, and again once your return has been processed. Please allow up to five business days for a refund to be visible within your account.

We've partnered with Refundid to offer you instant refunds in addition to our existing refund process. Select it as your return option on our 'REQUEST RETURN' page to get started.

EXCHANGE

Please visit www.lanawilkinson.com and select Request A Return. Enter your email address and order number and follow instructions.

Should you wish to return or exchange your shoes, the request must be made within 14 days of receiving your original order.

Returns must be received within 5 days of a 'Return Request' being lodged.

STORE CREDIT

Store credits have NO expiry.

You can login to your Lana Wilkinson account at any time to check the balance of your store credit.

Please visit www.lanawilkinson.com and select Request A Return. Enter your email address and order number. Select the items you would like to return and follow the instructions. If your return has not been approved, your order will be sent back to you.